Privacy Notice
Effective date: September 1, 2018
The Privacy Notice outlined herein describes the security process in place
for the handling of personal client data.
Canary HLE is committed to providing a secure environment for the storage of personal information provided to us by our clients. As we offer online payment for our CompEx Ex12 courses through the TD Online Merchant Service, a copy of the TD Merchant Privacy Agreement, document #528404 (0316) is available here.
Protection of Personal Data
The privacy policy described herein outlines the secure procedure that Canary HLE has in place for the collection, use, and storage of personal client data. We follow a strict protocol for data protection within Canary HLE and as part of that protocol prohibit the transfer of personal information over communication lines, such as email, that may be subject to breach. As the range of our control of personal data is restricted to within Canary HLE, we will not be held responsible for unauthorized distribution, use, damage or destruction of personal data.
In order to further protect personal data, we hold a Data Sharing Agreement (General Data Protection Regulations) with our CompEx Centre licensing body, JTLimited (JTL). Canary HLE, like JTL, follows strict security procedures in the collection, processing, storage, and disclosure of information in accordance with data protection regulations. We do not sell, rent, or exchange your personal information with any third party for commercial reasons. All personal information provided by which you can be identified, will only be used in accordance with this privacy statement.
Types of Personal Data Collected
In the majority of cases, the personal data collected by Canary HLE is in relation to a CompEx course. To register for a course, candidates will provide all of the information listed in the following table:
| Full (legal) name | Telephone number |
| Date of birth | Email address |
| Current address | Government issued identification |
| Employment history | Recent photograph (optional) |
| Education credentials | Employee endorsement letter (where applicable) |
If the CompEx candidate fails to provide the required information, he/she will be ineligible to receive Certification.
Information Storage Process
CompEx Candidates
As a Licenced CompEx Centre, Canary HLE is required to collect, process, and store the above listed personal data on behalf of, and in compliance with the requirements of the CompEx Certification Body, JT Limited. Any further data collection or storage that is not detailed above, and is not a requirement of the CompEx Certification Body, must be agreed between the holding centre and the candidate under Data Protection Regulations. Information is processed via paper based and electronic registration forms which are completed by candidates, processed by the licensed centre, and forwarded, via courier, to the CompEx Certification Body, JT Limited (JTL).
Application documentation processed by the Licensed CompEx Centre, must meet the data security requirements listed herein. Data collected by the CompEx licensed centre is submitted to JTL (via courier) where it is then held on secure servers and all paperwork is archived under Data Protection Regulations. The CompEx Certification Body (JTL) and Canary HLE will retain a record of candidate personal information for verification, validation, and registration purposes. JTL and Canary HLE will retain this information in accordance with Data Protection law and regulation and will not retain your personal information for longer than required under the Data Protection Regulations.
JTL’s use of CompEx Candidates’ Personal Information
Canary HLE, as part of our affiliation with JTL the CompEx Certification Body, will collect personal client data. JTL, in turn, may use personal client data in the following ways:
- Internal Record Keeping
- Verification of Candidates
- Validation of Certification
- Information about their products, services, and developments if our client has consented to be contacted for such purposes
- If it is necessary to contact you, for any reason relating to the provision of certification
- Use of aggregate information and statistics for the purposes of the development of JTL services
- Instructor/Assessor Registration purposes
Disclosure of Personal Information
Canary HLE will not sell or license your personal information to any third party. However, we may disclose your personal information in the following circumstances:
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation to do so,
- If our business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business
Removal of personal information
The right to remove personal information does not provide an absolute ‘right to be forgotten’. Individuals have a right to have personal information erased and to prevent processing in specific circumstances:
- Where the personal information is no longer necessary in relation to the purpose for which it was originally collected/processed
- In the case of a CompEx Candidate, when the individual withdraws consent this will result in any current certification with JTL (CompEx Certification Body) being withdrawn
- The personal data must be erased to comply with a legal obligation
There are certain circumstances where the right to removal does not apply and Canary HLE and/or the CompEx Certification Body, (JTL) would provide details as to why upon request.
Access to information
CompEx candidates and certificate holders have the right to request a copy of their information held by JTLimited (JTL) at any time by contacting them at privacy@jtlimited.co.uk. JTL will send a subject access request to complete and return to them. There is no fee applicable to this request, however, a ‘reasonable fee’ will be applied when a request is manifestly unfounded or excessive, particularly if it is repetitive.
In cases where Canary HLE holds the same data as JTL (i.e., information gathered from CompEx candidates or certificate holders), clients requesting access to their personal data will submit a request to JTL.
Canary HLE clients other than those associated with the CompEx organization, have the right to request a copy of their personal information at any time. Further, we will correct any inaccuracies to a client’s personal information upon request. To request or update your personal data, contact us at: info@canaryhle.com.
Access to information
CompEx candidates and certificate holders have the right to request a copy of their information held by JTLimited (JTL) at any time by contacting them at privacy@jtlimited.co.uk. JTL will send a subject access request to complete and return to them. There is no fee applicable to this request, however, a ‘reasonable fee’ will be applied when a request is manifestly unfounded or excessive, particularly if it is repetitive.
In cases where Canary HLE holds the same data as JTL (i.e., information gathered from CompEx candidates or certificate holders), clients requesting access to their personal data will submit a request to JTL.
Canary HLE clients other than those associated with the CompEx organization, have the right to request a copy of their personal information at any time. Further, we will correct any inaccuracies to a client’s personal information upon request. To request or update your personal data, contact us at: info@canaryhle.com.
Unsubscribing
You may unsubscribe from Canary HLE marketing communications at any time by contacting us at info@canaryhle.com.
Changes to our privacy statement
Any updates or revisions made to our privacy policy will be posted on this webpage.